I can’t tell you how many people have told me that just don’t get “Lost in Translation.” They want to know what it’s about. They complain “nothing happens.” They’ve been trained by movies that tell them where to look and what to feel, in stories that have a beginning, a middle and an end. “Lost in Translation” offers an experience in the exercise of empathy. The characters empathize with each other (that’s what it’s about), and we can empathize with them going through that process. It’s not a question of reading our own emotions into Murray’s blank slate. The slate isn’t blank. It’s on hold. He doesn’t choose to wear his heart on his sleeve for Charlotte, and he doesn’t choose to make a move. But he is very lonely and not without sympathy for her. She would plausibly have sex with him, casually, to be “nice,” and because she’s mad at her husband and it might be fun. But she doesn’t know as he does that if you cheat it shouldn’t be with someone it would make a difference to.
There is wonderful comedy in the film, involving the ad agency’s photo shoot for the Suntory Scotch commercial and Bob’s guest shot on the “Japanese Johnny Carson.” But Coppola remains firmly grounded in reality. The Japanese director seems to be spouting hysterical nonsense until you find a translation online and understand what he’s saying and why. He’s not without humor. The translator seems to be simplifying, but now we understand what she’s doing. There’s nothing implausible about the scene. Anyone who watches Japanese TV, even via YouTube, knows the TV show is straight from life. Notice the microscopic look Murray gives the camera to signal “just kidding.”
What is lost in translation? John understands nothing of what Charlotte says or feels, nor does he understand how he’s behaving. (Ribisi’s acting in the scene where he rushes out saying he loves her is remorselessly exact). Bob’s wife and assistant don’t understand how desperately indifferent he is to the carpet samples. And so on. What does get translated, finally, is what Bob and Charlotte are really thinking. The whole movie is about that act of translation taking place.
via Lost in Translation Movie Review (2003) | Roger Ebert.