Regardless of how hard you try, major incidents will occur. How you use major incident data will determine how much of an impact an incident will have on your business, your customers, and your revenue. The last step that should be in your MIM process is arguably the most important: prevention.
However, your organization can affect how often major incidents occur and how impactful they are. All the mitigating actions you take come down to collecting, sharing, and using data effectively.
How you use data has a fundamental impact on five key activities:
- Recognize and respond.
- Triage and restore.
- Resolve.
- Collect information and review.
- Prevent.
Regardless of how hard you try, major incidents will occur. How you use major incident data will determine how much of an impact an incident will have on your business, your customers, and your revenue. The last step that should be in your MIM process is arguably the most important: prevention. However, your organization can affect how often major incidents occur and how impactful they are. All the mitigating actions you take come down to collecting, sharing, and using data effectively. How you use data h
Source: Five Ways Data Can Help Prevent Major Incidents – DZone Big Data