It’s people like Craig Newark , Yunus and Norman Borlaug. People who give so much that multitudes benefit.
He was literally chasing down forum spammers one by one, sometimes taking five minutes per problem, sometimes it seemed to take half an hour to get spammers dealt with. He was totally engrossed in his work, looking up IP addresses, answering questions best he could, and doing the kind of thankless work I’d never seen anyone else do with so much enthusiasm.
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Matt Haughey explains where he learned to love customer service. [via AD]
via Quote: [Sitting next to Craig Newmark while waiting… – (37signals).