It turns out that personal interviews tended to result in the hiring affable, good looking men, and lock out some great players who didn’t fit a visual image of what an orchestra player should look like. Without the screen, the personal, visual impression of the candidate is so powerful that it actually affects the sound that the committee heard. They thought they were selecting the best audition player, but when they used the screen, and really were able to listen to the audition, they heard differently. The human mind, your mind and mine, is filled with powerful biases. Some of those biases are useful for making quick decisions, others are just misleading. Its important to manipulate your process to screen out the misleading stuff and get the good stuff.
The problem is not waiting but actually not knowing how long the waiting would be. I think the doctor could actually try to implement gathering of patient statistics. I imagine that when you get appointments you already have a reason to go. The doctor could aggregate patient data on how long it takes per procedure and the variance with respect to each patient. This would help the doctor in estimating more accurately how feasible is the appointments for the day.
I agree with ML(17) and Saumya. I would like to add that if the waiting room was designed to have activities that were well suited to how long the average waiting time is. They need to make waiting rooms more activity centered rather than waiting/magazine reading centered!.
Is the Waiting Room Necessary?By Daniel Hamermesh
I spent 40 minutes waiting to begin diagnostic tests preparatory to seeing my ophthalmologist. What a waste of my valuable time! And my calculations from data from the American Time Use Survey suggest that this is a standard problem: the average adult American spends four hours per year waiting for medical or dental care, with each wait averaging around 45 minutes.
The only way that every medical provider could ensure no waiting would be for the provider to have downtime herself, in order to have unutilized resources, both of her time and the services of the capital stock used in the practice. I’m not sure what’s the right mix of provider and customer waiting; but as annoying as my waiting is, the current system may be economically efficient.