Specially like the ceo’s outlook, if you get the culture right everything else follows!<\/p>\n
So what is different about Zappos?
\n* The company provides free shipping both ways<\/strong>
\n * Zappos has a 365 day return policy<\/strong>
\n* Only products available in the warehouse are placed on the site<\/strong>
\n* The warehouse is open 24 hours a day<\/strong>
\n * The company is contactable 24 hours a day, 7 days a week<\/strong>
\n* The 1800 contact number is prominently placed on every page of the site
\n* The company trusts in its reps; sales staff don’t have scripts<\/strong>
\n* If products are unavailable, sales staff direct customers to competitors<\/strong>
\nZappos CEO Talks Culture Fit and the Importance of Creating a ‘Wow’ Experience – ReadWriteWeb<\/a>.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"Specially like the ceo’s outlook, if you get the culture right everything else follows! So what is different about Zappos? * The company provides free shipping both ways * Zappos has a 365 day return policy * Only products available in the warehouse are placed on the site * The warehouse is open 24 hours … <\/p>\n