Specially like the ceo’s outlook, if you get the culture right everything else follows!

So what is different about Zappos?

* The company provides free shipping both ways

* Zappos has a 365 day return policy

* Only products available in the warehouse are placed on the site

* The warehouse is open 24 hours a day

* The company is contactable 24 hours a day, 7 days a week

* The 1800 contact number is prominently placed on every page of the site

* The company trusts in its reps; sales staff don’t have scripts

* If products are unavailable, sales staff direct customers to competitors

Zappos CEO Talks Culture Fit and the Importance of Creating a ‘Wow’ Experience – ReadWriteWeb.